avaya acis

Company Description

 

Dimension Data uses the power of technology to help organizations achieve great results. As a member of the NTT group, we accelerate our customers' ambitions through digital infrastructure, hybrid cloud, tomorrow's workspaces and cyber security. With revenues of $ 7.4 billion, offices in 49 countries and over 30,000 employees, we deliver our customers everywhere, at every stage of their technology journey. We are proud to be the official technological partner of Amaury Sport Organization, the organizer of the Tour de France and the main partner of the cycling team, Team Dimension Data for Qhubeka.

avaya acis

This role will be based in our Prague office

Job description

 

The role is responsible for providing customers with a second-line Avaya professional technical support service, which proactively identifies and resolves incidents and technical problems. Through preventive resolution of incidents and services, this role will restore customer service by managing incidents and seeing them through effective resolution. Their primary goal is to ensure that all requests, process events and resolution incidents result in the absence of missed SLA conditions. The role is responsible for managing medium complexity incidents.