computer network support specialists

Computer special certification options

The qualification is recommended as a computer-assisted expert and is highly valued by many employers. You can complete a computer support tutorial to prepare for the certification exam. For example, you can complete an online certification program that allows you to sit for the certification exam.

 

Because the qualification reflects the maturity of the field, successful completion of the qualification test can improve the professional’s chances of finding a job. Many computer companies and organizations offer certifications, including Microsoft and CompTIA.

computer network support specialists

Individuals must pass a test or examination process to obtain a certificate. In many cases, you can test your online professional support for computer support.

 

network support specialist

Help desk technicians can solve a variety of problems that vary by industry and particular company. Some technicians work for large software companies or support service companies and need to educate corporate customers on how to use company-specific programs such as an electronic health record program used in hospitals or doctors' offices. Sometimes they work with other technicians to solve problems.

network support specialist

Other help desk technicians work in call centers, answering the simplest questions from non-corporate customers. They can guide customers through the basic steps to reestablish an internet connection or to troubleshoot home IT products like Wi-Fi routers.

computer network support specialists school

Installation and configuration of Internet networks and systems

Perform regular network maintenance

Troubleshooting network or server

Assist clients or customers

computer networking certification exams

Certification is mandatory for some employers. There are many certified specialist exams offered by network vendors such as Cisco, Microsoft, and Novell to technicians at the beginning or end of their careers.

computer network support specialists school

The CompTIA A + certification offered by the non-profit CompTIA is a more general and respectful examination. To be certified, the network engineer must pass two exams that test basic networking knowledge and practical problem solving. CompTIA recommends that candidates have at least 500 hours of industry experience.

computer network support jobs

Technical support specialists usually answer questions from computer users. They can run diagnostic programs to determine causes and help solve problems. Additional work responsibilities may include writing training manuals, training users, and monitoring computer systems. Troubleshooting local area networks (LANs), wide area networks (WANs), and other systems is a recurring task that specializes in technical support.

 

Help desk technicians answer questions by phone, email, live chat, or other format. Typically, they are required to listen to the client's problem, identify the type of problem, and guide the caller in the steps needed to resolve it. They can help you install software, repair computer systems, and repair hardware.

computer network support jobs

Customer support experts are routinely called upon to provide feedback on computer hardware and software, improve guidance for future updates, and advise on the development of new software.

 

While flexible hours are popular with IT support experts, most take 40 hours a week. They can work on the client site, so you may need to travel. Weekly and evening hours may also be required. Some IT support experts work from home.