Ability to present. Perhaps the best thing about the help desk is that it is often possible to acquire the skills and knowledge gained there to gain a higher position. For example, many web, web, and email administrators started on the help desk. In addition, there are many promotional options within the help desk itself. Large companies need Level 2 and Level 3 specialists to guide, train and assist young assistants. Another possible career is to pursue a career as a service manager. According to the 2007 Robert Half Technology Wage Guidelines, the national average starting salary for service desk managers is $ 62,500 to $ 88,250 this year.
> Unlike most IT disciplines, which require highly
specialized knowledge, the customer service department requires professionals
to know a wide range of technologies, at least in a broad sense. If you grew up
with computers or are an unofficial tech guru among your friends, a place on
the help desk might be the right way to start your IT career.
Katherine Spencer Lee is the managing director of Robert
Half Technology, a leading project provider and full-time IT specialist. Robert
Half Technology has over 100 locations in North America, Europe and Asia and
offers online job search at www.rht.com.
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