what is f5

 

F5 support

 

F5 support operates with an already validated and tested contingency and disaster plan. This plan ensures global business continuity and allows us to continue to provide customer support 24/7.

 

Hardware services

 

Just before the outbreak of COVID-19, F5 devoted time, business resources and human energy to developing a business continuity plan under which F5’s global logistics services now operate. The persons responsible for storing the F5 spare parts warehouse network, coordinating the delivery of parts with each customer, and sending and fulfilling orders for hardware replacement or material return authorization (RMA) work remotely.

what is f5

At the same time, governments and local authorities on a global basis understand that teleworking maintains the economy, albeit at a slower pace. As a result, the F5 continues to provide critical hardware to support remote operation globally.

 

Fulfilling hardware orders

 

Like all electronic products, the F5 supply chain depends on partners around the world and we have seen some disruption upstream due to COVID 19. The fulfillment of Coronavirus viruses is not currently affected by F5 customer orders. However, we have adjusted delivery times on limited platforms as we continue to work to reduce customer impact. Any long-term impact of the supply chain can affect future deliveries, so check F5 regularly for updates.

 

Hardware replacement

 

The F5 continues to meet its hardware replacement obligations, or RMA, with performance basically the same as under normal conditions.

 

International shipments

 

F5 has primary partnerships with major carriers FedEx and DHL, both of which have successfully adapted to the current environment and provide the capacity required by F5 in its global operations. At the same time, the vast majority of countries continue to clear basic goods. These two factors in combination maintain the flow of F5 spare parts to F5 warehouse and F5 customers. F5 receives daily updates on normal carrier operations and customs status of individual countries and adapts to changes as needed.